FAQ
Frequently Asked Questions
Learn More About Our Comfort Club Program
Our Comfort Club Maintenance Program can help save you money, assures you peace of mind, and helps you avoid equipment problems in extreme weather.
Check out some of our most frequently asked questions below or contact us if you need more information! Or get started with Signup today!
How many maintenance tune-ups does my membership include?
A typical one-year Comfort Club maintenance contract includes:
- 1 Spring/Summer Cooling Tune-Up
- 1 Fall/Winter Heating Tune-Up
My A/C is broken! Can I signup for Comfort Club?
Hot is hot! But there’s no reason to pay full price on that repair.
If you need repairs, consider joining our Comfort Club maintenance program. You will receive 15% off your repair costs, and get spring and fall maintenance to improve the reliability of your HVAC system.
What is the contract period for my Comfort Club maintenance membership?
Your Comfort Club membership typically lasts for one year. You can sign up for multiple years, and receive a discount.
You can sign up for a Comfort Club maintenance membership any time of the year.
Membership contracts have two signup periods. One starts January 1st. The other starts July 1st.
If you signup in March, for example, your contract runs from January 1st – December 31 of that year.
Your membership includes maintenance tune-ups based on the equipment options you choose upon Comfort Club signup.
Examples: If you have a furnace and air conditioner, your membership includes 1 Spring Cooling Tune-Up and 1 Fall Heating Tune-Up, regardless of when you sign up. If you have a boiler and no air conditioner, your membership includes 1 Fall Heating Tune-Up, regardless of when you sign up.
What to Do When Your HVAC System Is Acting Up
If your HVAC system is acting up, you’ll need to determine the cause of the problem. The good news is that you don’t need to be an expert to do this. All you need to do is follow a few simple rules.
Look for the following signs when determining the cause of your HVAC problem:
- Is your HVAC system blowing air, but your home’s climate/temperature not changing?
- Have your utility bills have increased but your HVAC system has not changed?
- Is your HVAC system making strange noises?
- Are there strange odors coming from your HVAC system?
What Would Cause a Thermostat to Stop Working?
Here are some common reasons why a thermostat might stop working:
- Dead batteries
- Electrical issues
- Dust and dirt buildup
- Incorrect settings
- Tripped circuit breakers or blown fuses
- Faulty components
- Compatibility problems
- Sensor issues
- Software glitches
- Environmental factors
- Pest infestations
If the problem persists after troubleshooting, it’s a good idea to contact a professional HVAC technician to inspect and repair the thermostat and the HVAC system if necessary.
Comfort Club Perks
Priority Emergency Service
Waived Diagnostic Charges
15% Discount on Most Repairs
Loyalty Credits and Discounts
Doubles Repair Warranty (extended to 2 Years Parts & Labor)
How does the monthly payment option work?
American Weathermakers helps you control your HVAC budget by allowing you to spread your HVAC costs over the course of the year rather than getting hit with a larger, one-time bill.
Your membership lasts for a full year. Each month, you are billed for that month’s portion of the contract. The actual cost of your membership is based on the equipment you get serviced. Members typically have one unit serviced in the spring and one in the fall. Your contract can include spring maintenance for 1 A/C unit and fall maintenance for 2 furnaces, for example.
American Weathermakers bills monthly contracts on or about the 25th of the month.
If you signup at the start of the monthly contract period, you will be billed 12 equal monthly payments over the course of the contract. If you signup on March 1, for example, you will be billed the monthly payments for January and February. You will be billed for March’s payment, and each subsequent month, on the 25th of that month.
When you choose monthly payment, you lock in today’s prices for as long as you live in your home and are a member.
What are the Comfort Club Membership benefits?
- 15% discount and double the warranty on most repairs.
- NO Membership Fees.
- Priority emergency service…we move you to the front of the line ahead of all non-club customers.
- 15% discount and double the warranty on most repairs.
- Fall and spring precision tune-ups for optimum efficiency.
- Loyalty credits and discounts on new equipment and accessories.
- Lower energy costs–properly tuned equipment can cut your utility costs up to 50% or more.
- Longer equipment life—your system can last up to twice as long.
- We waive the diagnostic charge, during normal business with Repairs.
- Automatic reminders to schedule at just the right time.
- Transferable to new owners or to your new residence if you move.
- $25 loyalty credit (up to $100) for each consecutive year of membership on the purchase of a new heating or cooling system
- “Lock in today’s prices for as long as you live in your home by joining our monthly billing program.”
Seasonal Offers
Learn how you can save more money on your next HVAC or plumbing service. Take advantage of our coupons and seasonal offers!